FAQ

UMRABOR is an Umrah booking platform available on the website, the Click Mini App and the mobile app. You pick a package, enter pilgrim details, choose a flight and accommodation, and pay online via Click. All tour operators are licensed.

Four steps: 1) pick a package in "Packages"; 2) add the pilgrims; 3) choose the departure date and room type; 4) pay online. Your order is then sent to the operator.

All payments are securely processed via Click — no other payment method is available. Pay from your Click balance or a linked card. Once the payment is confirmed, the order status updates automatically.

Once the order is placed, seats are held for you for 15 minutes. If payment is not completed, the seats are released and you need to start the order again.

Once payment is confirmed, an official fiscal receipt (QR) is issued. The receipt and order ID come from Click — you can find them in your Click history.

New — paid, under operator review. In progress — the operator is working on it. Accepted — confirmed, vouchers ready. Completed — the trip is over. Cancelled — the order is cancelled and the payment refunded. Operators usually respond within 1-3 days.

To cancel, contact the tour operator in chat or reach out to support. If the order is cancelled, the payment is refunded via Click (usually 3-5 business days). Refund terms depend on the operator and the departure date.

After payment, the order is reviewed by the operator (1-3 days). Once confirmed, a separate voucher is generated for each pilgrim in PDF. Download them under "My orders".

A valid foreign passport (at least 6 months validity) is required for Umrah. Obtaining it is your responsibility. Until it is ready, you can add the pilgrim using their ID card details.

The Umrah visa is arranged by the tour operator and is included in the package price. If there is a document issue, the operator will contact you via chat or phone.

Mahram — a male relative (husband, father, brother, son, etc.). The system assigns rooms based on mahram ties: family together, strangers apart. A woman without a mahram can still book — she is offered a female-only room or an SGL.

SGL — 1 person, DBL — 2, TRPL — 3, QUAD — 4. After you add pilgrims the system shows the matching options and each price. The more beds in a room, the lower the price per person.

The catalog price is a "from ..." figure. The final price depends on the departure date, room type and hotel. The exact amount is shown before payment — no hidden fees.

You can gift an Umrah trip: choose the package tier and travel month, then pay for the certificate online. The certificate is issued as a PDF — give it as a gift and the recipient activates it later.

A certificate represents a prepaid amount. When the operator converts it into a specific booking, the final price (date, room type) may exceed it — the difference is paid on top.

The "Chat" button on the order page connects you directly with the tour operator. For general questions, use the "Support" chat in your profile — we will reply.

Enter your phone number and you will receive a 6-digit code by SMS. If it does not arrive: check the number and resend after 60 seconds. Too many attempts are temporarily blocked.

Fill in the "Become a partner" form on the site: company details and licence. We review the documents and contact you. Once approved, you can publish your packages.